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UX Design & Research

The Summit of Innovation: Building Trust With Stakeholders

Stakeholders like results. I can’t talk anyone into changing their mind. I may, however, get them to take a chance, but in the back of...

The Science of Entrepreneurship – 5 Principles of The Lean Startup...

“Startup success can be engineered by following the process, which means it can be learned, which means it can be taught.” – Eric Ries A...

My Interview Techniques to Produce Valid User Session Data

"Trying to learn from customer conversations is like excavating a delicate archaeological site. The truth is down there somewhere, but it's fragile. While each...

Wireframes for ‘Drink Discovery’ Feature of the Shindig App

In 2013 Shindig set out to answer a small but common question: what should I order to drink? I helped the Shindig team answer...

UX User Testing, Signup Form and Department Branding

I worked for AT&T's Internet Services & Design Department. I started working with UI design and made the transition to more UX starting with...

Macy’s Store Productivity Manager 

When Macy's started this promotion the Productivity Manager was born: Behind the scenes, this app was developed to handle those online orders for pickup and...

Macy’s Productivity Manager Design Redlines for Development Teams

Once your UX and UI have created mockups, it's time to pass it on to development teams. The redline is not a document shared...

Native App Behavior for the Web – Credit Card Processing for...

Greatly improve the UX of forms by diminishing correction frustration. Goal: to design a usable and trustworthy checkout experience for a mobile app. In this example I...

UX Design: Red Book Solutions – Ready to go digital?

The following includes UI mockups, UX wireframes, storyboards with touch gesture notations and functionality. Of course, there were multiple iterations as interfaces and UX...

Traditional GUI Interactions, Not a “Conversational User Interface,” Despite the Hype

UX research indicates that tightly integrated services with a wide-ranging set of convenient features, accessed through a simple and unified design, are the reason...