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Intimiste Interactive

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Pivot or Persevere? Find Out Using Lean Experiments

The Lean Startup approach is gaining popularity in organisations of all sizes, which means teams must adapt their processes. More and more, UX professionals...

The Summit of Innovation: Building Trust With Stakeholders

Stakeholders like results. I can’t talk anyone into changing their mind. I may, however, get them to take a chance, but in the back of...

The Science of Entrepreneurship – 5 Principles of The Lean Startup...

“Startup success can be engineered by following the process, which means it can be learned, which means it can be taught.” – Eric Ries A...

Empathy Quoting Exercise – An Important Part of Risk Mitigation

STRATEGY - Get the team to talk about the quotes and give special attention to areas where the quotes have been grouped. Get the team to think about how they can capitalize on the positives and possible strategies for coping with any negative issues that may arise further down the line.

My Approach to User-Centered Design: Customer Journey Maps

Research Phase Interview colleagues and stakeholders on the project to be sure we are meeting business requirements, but narrowing them at the same time. And...

My Interview Techniques to Produce Valid User Session Data

"Trying to learn from customer conversations is like excavating a delicate archaeological site. The truth is down there somewhere, but it's fragile. While each...

My UX Passion in One Word: The “Intimiste” User Experience

By John Holt My goal as UX designer is to reduce the growing pains of having to quickly navigate new experiences that will ultimately propel...

Flat Design: Its Origins, Its Problems, and Why Flat 2.0 Is...

If the trends mentioned above teach us anything, it is that user experience depends on how clearly data is presented to users. This is...

Secondary Elements to Include in a Service Blueprint

Return to part one: Key Elements of a Service Blueprint Blueprints can be adapted to context and business goals by introducing the additional elements as needed: Arrows  Arrows...

Key Elements of a Service Blueprint

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience. What Is a Service Blueprint?  Definition: A service blueprint is a diagram that...

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