John Holt, UX Designer | John Holt
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Author: John Holt

 

Resume

Download My Resume John Holt, UX Engineer Summary My goal is to make complex interactive processes feel simple and intuitive, using UX best practices to define user goals, eliminate user frustration and achieve desired results for businesses. 15 years of experience in UI and UX design, with a concentration on...

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03 Dec 2018 Posted by John Holt in UX Design & Research, UX Design Blog no comments

Secondary Elements to Include in a Service Blueprint

Return to part one: Key Elements of a Service Blueprint Blueprints can be adapted to context and business goals by introducing the additional elements as needed: Arrows  Arrows are a key element of service blueprinting. They indicate relationships, and more importantly, dependencies. A single arrow suggests…

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19 May 2018 Posted by John Holt in Design Blog no comments

Key Elements of a Service Blueprint – Part 2

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience. What Is a Service Blueprint?  Definition: A service blueprint is a diagram that visualizes the relationships between different service components — people, props (physical or digital evidence), and processes — that are…

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19 May 2018 Posted by John Holt in Design Blog no comments